There may be times when Virbela is not running properly, and we may ask you to supply us the log file so we can take a look. It is very important that you grab the file before you open Virbela again, since it will overwrite the with a new session log every time you open Virbela.
The file is located in C:\Users\"YourUserName"\AppData\LocalLow\Virbela LLC\"NameOfYourWorld"\output_log.txt
To start you will need to press "Windows key + R" to bring up the "Run command" window. You can also do a search for "Run" or right click on the start button and choose "run" if using Windows 8 or above. Once the Windows is open you will type %appdata%/../LocalLow and hit enter.
From here you open the "Virbela LLC" folder and then open the folder that has the name of the World you are having issues with. It is very important that you open 'Virbela LLC" and not " Virbela, LLC" as the latter does not contain the log we need. In the example below, I used Virbela Open Campus, but if you are having issues with a Custom World, the name will be the same as what is on the shortcut you use to open Virbela.
Grab the "output_log
" file and send it to the tech you're working with, or attach it and send to firstname.lastname@example.org
with a description of the issue you're having.
Press "Command+Shift+G" to open the "Go to folder" command. You can also go to the Finder Menu bar, click on "go" and then scroll down to "Go to folder" and click on it
When the "Go to folder" window opens, type ~/Library/Logs/Unity and click on "Go"
Grab the "Player.log"
file and send it to the tech you're working with, or attach it and send to email@example.com
with a description of the issue you're having
Where do I find my sound settings? (PC/Windows & Mac/OSX)
If you are having difficulties with your sound in Virbela, click the cog menu in the top right corner and open the Mic Settings menu. You can choose your Microphone on this menu. Click the button with the mic you would like to use. On Windows you ...
Security Settings Preventing Virbela from Launching
Mac/OSX App can’t be opened because it is from an unidentified developer. 1. Hold the Control key, and click the app icon. 2. Choose "Open" from the shortcut menu. (note: the pop-up window will look similar) PC/Windows Windows protected your PC ...
Installing OpenCampus on Windows
1. Download VirbelaSetup.exe and double click to Run it. 2. You may encounter the following screen, click “More info” 3. Choose “Run anyway” 4. Last Warning: “Do you want to allow this app… to make changes to your PC?” Click "Yes" 5. The Installation ...
Hardware and Software Requirements
Hardware The Minimum Requirements below are the very least necessary to run Virbela and maintain a passable experience. If your computer does not meet these requirements, it may not be able to run Virbela. Even when meeting the minimum requirements, ...
Can hear ambient noise, but not voice (Windows)
This issue is caused by having multiple sound input/output devices (like a built-in microphone, headset, and speakers). You will need to set your headset as the default device under the sounds settings in Windows. Hit the Windows key on your ...