Ultimate Guide to Microphone Issues

Ultimate Guide to Microphone Issues

In this guide we will be going over a lot of common problems/solutions surrounding microphone issues with Virbela.

General Tasks

1. Opening the Mic

We have a guide for this here
2. Doing a clean install.
We have a guide for Mac here and Windows here

3. Checking for Enabled Microphones
We have a guide for this here

4. Reinitialize Voice
Click on the Gear Icon located on the top right of the screen, and then click on "Reinitialize Voice"

Mac Tasks

1. OSX Mojave (10.14.XX) Issue
We have a guide for this here

2. Terminal Reset Microphone
We have a guide for this here

Windows Tasks

1. Setting Default Devices
We have a guide for this here 

2.Can only hear ambient noise
We have a guide for this here

If you are still having voice issues, it is possible that your firewall or antivirus may be blocking the IP address for the voice server. Please take a look at our Firewall and Antivirus Whitelist document to make sure you have all required IP's, Ports and Program Files allowed through your firewall and antivirus.

    • Related Articles

    • Fix Windows Sound and Mic Default Options

      PC/Windows: Hit the Windows key  on your keyboard and type: Sound Hit Enter.  Once inside the Sound options, choose your desired speakers under "Output" and desired Mic through "Input" Once you choose your desired settings, restart Virbela and try ...
    • Resetting Microphone Setting on MacOS

      This guide is specific to Mac users only, sorry windows.  The goal of this guide is to force a prompt when opening Virbela to allow access to your Microphone. This should also update the system preferences as well. 1. Access the Spotlight Search by ...
    • Where do I find my sound settings? (PC/Windows & Mac/OSX)

      If you are having difficulties with your sound in Virbela, click the cog menu in the top right corner and open the Mic Settings menu. You can choose your Microphone on this menu.  Click the button with the mic you would like to use.  On Windows you ...
    • Other People Can't Hear Me

      Note: It is HIGHLY recommended that Virbela be used with a headset with a built-in microphone. This reduces noise, echoes, and leads to an overall better audio experience. Check if your microphone is muted. Check both the in-world mute button, as ...
    • Microphone Not Working (Mac OSX Mojave)

      Some Macs have exhibited microphone issues after upgrading to Mac OS X 10.14, Mojave. We believe this is caused by faulty permissions associated with a new Mac security feature governing microphones specifically. If an app is detected to require ...