What to Know When Setting Up Virbela for the First Time on a Business Network

What to Know When Setting Up Virbela for the First Time on a Business Network

Preparation

Virbela is compatible with Mac and Windows operating systems. Hardware and software requirements for both platforms can be found here: https://support.virbela.com/portal/en/kb/articles/hardware-software-requirements

 

Virbela Dashboard

The Virbela Dashboard is Virbela’s out-of-world web portal for managing users connected to Virbela’s virtual environment. With it, you can view statistics regarding the number of users that login per day, who is currently in world, invite and manage users, move users to different groups, and set permissions. The left side is the navigation menu as is broken up into two main categories: analytics (the pie chart) and admin (the silhouette).


Analytics

Under the Analytics tab, you will see two options: Dashboard and Activity.
The Dashboard is the default screen, when you log in to the Virbela Dashboard. It shows you how many users logged in during the day, how many of them were unique, rooms they went to, and the median amount of time they were logged in.


 


The other option under Analytics is Activity. This screen essentially shows you who logged in, what time the logged in, and if/when they logged off

 


 

 

Admin

The Admin tab hosts the more detailed user information with sub-categories for MembersWorld, and Invite. The other categories (Moderators,Interface, Voice, and Links) are currently in development and are unavailable at this time.




The Members sub-category is where you will find a detailed, searchable list of all users that have access or been invited to your virtual space. From here, you can select individual users to change their permissions, group membership, email address, name, and even get an idea about what kind of computer they use to connect to Virbela.

A world of caution: assigning permissions to your users is a lot like giving out keys to your office. Most people need only access the offices (member), while some may need access to the equipment to help orchestrate operations (moderator), and a select few have full access (admin), opening the door to view personally identifiable information and make changes to user statistics in the Virbela Dashboard.


The World sub-category has a few different options you can setup

1. Welcome Message - This settings allows you to set up a welcome message that your users will see when they log in to the the campus
2. Default Spawn Location - This will allow you to setup a default spawn location when users log in. The options you see here will be dependent on what options you have setup with your Virbela Representative
3. Default Team ID - This is where you would setup the Default Team ID that users get when creating their account
4. Invites Only - This checkmark makes it so only users that you invite to your World are able to create an account
5. Disable World - This checkmark turns off access to your world. While on, no one will be able to sign in to the world. 
6. Membership Import - This will allow you to do batch changes to users already signed up for your world.  Options include permissions, Team ID's, Titles and badges







As the name implies, the Invite sub-category allows the invitation users to your world. These simple instructions detail step-by-step how you can invite your entire organization with the push of a button: https://support.virbela.com/portal/en/kb/articles/invite-users-to-a-campus


 

 

Firewall & Antivirus Whitelist

As a social business platform, an unimpeded connection to the internet is vital to a positive user experience. Firewalls, although necessary to protect networks from malicious attacks, may also interfere with Virbela’s ability to communicate with other users. To ease the transition for your employees into the virtual world, we recommend working with your IT team to help you with the next steps.

Below is a list of destination domains, ports, and application locations you may need to enable on your firewall and antivirus depending on the rules you have implemented for Virbela Open Campus to work properly. If you are using a Private Campus, some of these domains, application name, and program locations may be different. Please reach out to your Virbela Representative to get the correct destination information for your Private Campus.

 

Destination Domains and Ports

 


Screen Sharing

The following destination names and ports are required if using our built in screen sharing or webcam sharing features within the world. 


Host Name

Ports

.agora.io

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

qoslbs.agoralab.co

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

qos.agoralab.co

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

ap.agoraio.cn

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

vocs1.agora.io

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

vocs2.agora.io

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

vocs3.agora.io

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

vocs4.agora.io

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

vocs5.agora.io

TCP 1080; 8000

UDP 1080; 4000 to 4030; 8000; 9700; 25000

  


Application Whitelist

Depending on your antivirus and firewall settings, these may be executables and their locations that you may need to whitelist on your antivirus and/or firewall for Virbela to work properly. 

 

C:\Users\"YourUserName"\AppData\Local\Virbela\virbela.exe

C:\Users\"YourUserName"\AppData\Local\Virbela\UnityCrashHandler32.exe

C:\Program Files (x86)\Virbela\virbela.exe

C:\Users\"YourUserName"\AppData\Local\Virbela\virbela_Data\Plugins\ZFGameBrowser.exe

 

Who to contact for support

VirBELA’s first line of support is the constantly updating VirBELA Support page. You can visit our support page by going to https://support.virbela.com/. If you find you were unable to find an answer your question by visiting the guide, Help@virbela.com will be your primary email contact for technical support.

 

 

 



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