If there are ever instances where you experience issues with the software such as glitches or bugs, we would like to hear about it! You can submit a bug report using the built-in bug report feature within the Virbela app.
Note: This is not the same as opening a support ticket. If you require assistance with a specific failure not covered in a knowledge base article, please send an email to help@virbela.com for support.
You can send a bug report by clicking on the Cog on the top right of your screen and then choosing "Send Bug Report" from the drop-down menu.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14323/3363711/1690827153710-BRM.png)
From there, a popup window will show up where you can provide us with the details on the bug you are experiencing.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14323/3363713/1690827180963-BRW%2B_1_.png)
Once done, hit the "Send" button to send the bug report to us. By doing this, you will send us a log that may help us track down the issue.