General Waitlist Ticket Machine

July 31st, 2023


The General Waitlist Ticket Machine is a Campus Customization that can be activated on a Private Campus. Once activated, it will place a blue "Take-A-Ticket" machine at the Main Hall Building at the north end of town.

Any user can interact with the machine by clicking on the wheel. If they do, then a numbered ticket will appear to the right of the user’s screen. This number will signify their place in the support queue and should let them know how many people are in front of them in line.

Tacking a ticket is all a normal user has to do to get support. When it’s their turn to get help, the Moderator or above who is running the help desk will teleport the user directly to them. After helping the user with their questions or issues, the moderator or above will teleport the user back to the welcome area.

On the support side, the tables can be serviced by one to three Moderators or above. Support Staff can each sit at their own table and once they do an icon should appear on the right side of the screen displaying the number of users in the queue. 

From there the Support Staff can select the “Serve Next” button to teleport the next user in the queue to their table. When the Support Staff is finished helping a user, they can click on the “dismiss” button to send them to the welcome area and remove them from the queue. If you want to keep the user in the queue but assist others while they wait, select the “Send to Back” button to put them at the end of the queue.